Privacy Policy

1. Introduction

Gunarathne Dental Laboratory (Pvt) Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide to us, including:

• Name and contact information (email, phone number, address)
• Professional credentials and license information (for dental professionals)
• Business information (clinic name, registration details)
• Payment and billing information

2.2 Patient Information

Through our professional clients, we may receive patient information necessary for providing dental laboratory services:

• Patient identification (as provided by the dentist)
• Dental records and specifications
• Treatment requirements
• Photos and impressions

2.3 Technical Information

When you visit our website, we automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent
• Referring website addresses

3. How We Use Your Information

We use the collected information for:

• Providing and improving our dental laboratory services
• Processing orders and manufacturing dental restorations
• Communicating with dental professionals about cases
• Billing and account management
• Quality control and case documentation
• Complying with legal and regulatory requirements
• Improving our website and user experience
• Sending service updates and promotional materials (with consent)

4. Data Protection and Security

We implement appropriate technical and organizational measures to protect your information:

• Secure storage of physical and digital records
• Encryption of sensitive data during transmission
• Access controls and authentication procedures
• Regular security assessments and updates
• Staff training on data protection and confidentiality
• Secure disposal of outdated records

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information with:

5.1 Service Providers

• Trusted third-party service providers who assist in our operations
• Payment processors and financial institutions
• Shipping and delivery services

5.2 Legal Requirements

• When required by law or legal process
• To protect our rights and property
• In response to valid requests by public authorities
• To comply with healthcare regulations

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Patient Information Confidentiality

We recognize the sensitive nature of patient dental records and maintain strict confidentiality:

• All staff members sign confidentiality agreements
• Patient information is accessed only on a need-to-know basis
• Records are stored securely with limited access
• We comply with applicable healthcare privacy regulations
• Patient information is retained only as long as necessary

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience:

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings, but disabling them may affect website functionality.

8. Data Retention

We retain your information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal and regulatory requirements
• Maintain quality control and warranty records
• Resolve disputes and enforce agreements

Patient case records are typically retained for 7 years in accordance with healthcare industry standards.

9. Your Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Objection: Object to certain processing of your information
• Portability: Request transfer of your information
• Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us using the information below.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

11. Children's Privacy

Our services are directed to dental professionals and not intended for children under 18. We do not knowingly collect personal information from children.

12. International Data Transfers

Your information may be transferred to and processed in locations outside of Sri Lanka. We ensure appropriate safeguards are in place to protect your information in accordance with this policy.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

15. Consent

By using our website and services, you consent to the collection and use of information as described in this Privacy Policy.